Powering your travel ambitions

Short version: we only take what you give us on this page, we use it to reply to you, and we don't pass it on. The detail is below.

Who this is about

This page belongs to Madraj, a travel company registered in Saudi Arabia (commercial registration 1010640812). Madraj decides what happens to the details you send here, which makes us responsible for them.

What we collect

If you fill in the form on this page, we receive what you typed:

• The kind of business you said you are — corporate, SME, agency, expert or group leader
• Your name, and your company or group name if you gave one
• Your email address, and your phone number if you gave one
• Whatever you wrote in the message box
• The moment you ticked the consent box

If you don't send the form, we collect nothing about you.

Why we have it

To answer you, and to work out which of our services fits what you need. That's the whole purpose. We don't add you to a marketing list, we don't sell your details, and we don't share them with other companies to use for their own ends.

Where it goes

Your enquiry is delivered as an email to our team's inbox. Sending it uses Resend, an email delivery service, and the message passes through Cloudflare, which runs the small program that receives the form. Both act on our instructions only. Beyond that, your details stay with us.

How long we keep it

We keep enquiries while we're dealing with them and for a reasonable period afterwards, in case you come back to us. If you'd like yours removed sooner, ask and we'll remove it.

What sits on your device

We store one small item in your browser: the privacy choice you made in the notice at the bottom of the page, so we don't ask you again on every visit. It stays on your device, it holds nothing that identifies you, and clearing your browser data removes it.

Measurement

This page doesn't follow you around the internet. If you allow measurement in the notice at the bottom of the page, we look at which parts of the page people read, so we can improve it. You can decline and everything still works.

Keeping it safe

Your enquiry travels over an encrypted connection and reaches a mailbox only our team can open. The keys that allow the form to send are held on a server, never in this page, so they can't be read by anyone visiting the site. We keep access to enquiries limited to the people who need to answer them.

Data leaving Saudi Arabia

The services that deliver your enquiry to us operate from data centres outside the Kingdom. That means your details cross a border on their way to our inbox. We use established providers bound to handle the data only as we instruct, and we keep what leaves to the minimum needed to send one email.

Your rights

Under Saudi Arabia's Personal Data Protection Law you can ask us to show you what we hold about you, correct anything wrong, or delete it. You can also withdraw your consent at any time — that stops any future use, though it can't undo what was already done.

Children

This page is meant for businesses and travel professionals. It isn't aimed at children, and we don't knowingly keep details belonging to them.

If this changes

When we add anything that changes how your details are handled, we update this page and change the date at the top. It's worth a glance if you're about to send us something.

Getting in touch

Write to [email protected] or message our Customer Service. Ask us for a copy of what we hold, a correction, or a deletion, and we'll deal with it. We answer these the same way we answer everything else — properly, and by a person.

If you're not satisfied with how we've handled your request, you can raise it with the Saudi Data and Artificial Intelligence Authority (SDAIA), which oversees personal data protection in the Kingdom.

Madraj · Commercial registration 1010640812 · Tourism licence 73103013